Computer, Automated Teller, and Office Machine Repairers
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Sample of reported job titles:
ATM Technician (Automated Teller Machine Technician), Computer Repair Technician, Computer Technician, Copier Technician, Customer Service Engineer, Field Engineer, Field Service Engineer, Field Service Technician, Field Technician, Service Technician
Occupation-Specific Information
Tasks
- Converse with customers to determine details of equipment problems.
- Reassemble machines after making repairs or replacing parts.
- Travel to customers' stores or offices to service machines or to provide emergency repair service.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
- Advise customers concerning equipment operation, maintenance, or programming.
Technology Skills
- Calendar and scheduling software:Scheduling software
- Cloud-based management software:IBM WebSphere
- Configuration management software:Symantec Altiris Deployment Solution
- Data base user interface and query software:Database software,Microsoft Access,Structured query language SQL
- Document management software:Adobe Systems Adobe Acrobat
Occupational Requirements
Work Activities
- Repairing and Maintaining Electronic Equipment:Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with People Outside the Organization:Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Working with Computers:Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Inspecting Equipment, Structures, or Materials:Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Detailed Work Activities
- Adjust equipment to ensure optimal performance.
- Align equipment or machinery.
- Analyze test or performance data to assess equipment operation.
- Assemble mechanical components or machine parts.
- Calibrate equipment to specifications.
Work Context
- Telephone:94% responded"Every day"
- Electronic Mail:87% responded"Every day"
- Face-to-Face Discussions:76% responded"Every day"
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls:71% responded"Continually or almost continually"
- Indoors, Environmentally Controlled:70% responded"Every day"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Repairing:Repairing machines or systems using the needed tools.
- Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Complex Problem Solving:Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Troubleshooting:Determining causes of operating errors and deciding what to do about it.
Knowledge
- Computers and Electronics:Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical:Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Engineering and Technology:Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 33%Associate's Degree (or other 2-year degree)
- 31%Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
- 7%Some College Courses
Worker Characteristics
Abilities
- Near Vision:The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Finger Dexterity:The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Interests
- Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Investigative:Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Work Values
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Working Conditions:Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Work Styles
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Analytical Thinking:Job requires analyzing information and using logic to address work-related issues and problems.
- Independence:Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Persistence:Job requires persistence in the face of obstacles.
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