Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Sample of reported job titles:
Admissions Clerk, Admissions Representative, Admitting Representative, Data Collection Assistant, Interviewer, Market Research Interviewer, Registration Clerk, Research Interviewer, Survey Interviewer, Telephone Interviewer
Occupation-Specific Information
Tasks
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Review data obtained from interview for completeness and accuracy.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Technology Skills
- Analytical or scientific software:Statistical software
- Customer relationship management CRM software:Microsoft Dynamics
- Data base user interface and query software:FileMaker Pro
- Electronic mail software:Microsoft Outlook
- Enterprise resource planning ERP software:Jenzabar EX,Oracle PeopleSoft,SAP Business Objects
Occupational Requirements
Work Activities
- Working with Computers:Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Evaluating Information to Determine Compliance with Standards:Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Documenting/Recording Information:Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Detailed Work Activities
- Analyze operational or research data.
- Answer telephones to direct calls or provide information.
- Assist individuals with paperwork.
- Check data for recording errors.
- Code data or other information.
Work Context
- Contact With Others:100% responded"Constant contact with others"
- Electronic Mail:96% responded"Every day"
- Work With Work Group or Team:96% responded"Extremely important"
- Telephone:85% responded"Every day"
- Face-to-Face Discussions:82% responded"Every day"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking:Talking to others to convey information effectively.
- Reading Comprehension:Understanding written sentences and paragraphs in work-related documents.
- Social Perceptiveness:Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Computers and Electronics:Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Mathematics:Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 42%High School Diploma - or the equivalent (for example, GED)
- 33%Associate's Degree (or other 2-year degree)
Worker Characteristics
Abilities
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity:The ability to speak clearly so others can understand you.
- Speech Recognition:The ability to identify and understand the speech of another person.
- Written Comprehension:The ability to read and understand information and ideas presented in writing.
Interests
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Work Values
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Work Styles
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Adaptability/Flexibility:Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Integrity:Job requires being honest and ethical.
- Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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