Medical and Health Services Managers
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
Sample of reported job titles:
Clinical Director, Health Information Management Corporate Director, Health Information Management Director, Health Manager, Mental Health Program Manager, Nurse Manager, Nursing Director
Occupation-Specific Information
Tasks
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Establish objectives and evaluative or operational criteria for units managed.
- Direct or conduct recruitment, hiring, and training of personnel.
- Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
- Develop and implement organizational policies and procedures for the facility or medical unit.
Technology Skills
- Access software:Citrix cloud computing software
- Accounting software:Fund accounting software,Intuit QuickBooks,Sage 50 Accounting
- Analytical or scientific software:CliniTrend,DxCG RiskSmart,Expert Health Data Programming Vitalnet,IBM SPSS Statistics,Minitab,Relative Values for Physicians,SAS statistical software,StataCorp Stata
- Backup or archival software:Veritas NetBackup
- Business intelligence and data analysis software:IBM Cognos Impromptu,MicroStrategy,Oracle Business Intelligence Enterprise Edition,Qlik Tech QlikView,Tableau
Occupational Requirements
Work Activities
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Documenting/Recording Information:Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Evaluating Information to Determine Compliance with Standards:Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Working with Computers:Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Processing Information:Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Detailed Work Activities
- Advise others on legal or regulatory compliance matters.
- Analyze risks to minimize losses or damages.
- Conduct employee training programs.
- Coordinate operational activities with external stakeholders.
- Develop computer or information systems.
Work Context
- Electronic Mail:100% responded"Every day"
- Telephone:96% responded"Every day"
- Indoors, Environmentally Controlled:96% responded"Every day"
- Face-to-Face Discussions:92% responded"Every day"
- Time Pressure:62% responded"Every day"
Worker Requirements
Skills
- Speaking:Talking to others to convey information effectively.
- Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination:Adjusting actions in relation to others' actions.
- Judgment and Decision Making:Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Knowledge
- Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Personnel and Human Resources:Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 65%Bachelor's Degree
- 19%Associate's Degree (or other 2-year degree)
- 12%Master's Degree
Worker Characteristics
Abilities
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension:The ability to read and understand information and ideas presented in writing.
- Written Expression:The ability to communicate information and ideas in writing so others will understand.
- Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Interests
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Work Values
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions:Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Work Styles
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Integrity:Job requires being honest and ethical.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Leadership:Job requires a willingness to lead, take charge, and offer opinions and direction.
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