Social and Human Service Assistants
Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Sample of reported job titles:
Addictions Counselor Assistant, Advocate, Clinical Assistant, Residential Care Assistant, Social Services Aide, Social Services Assistant, Social Work Assistant, Social Work Associate, Social Worker Assistant
Occupation-Specific Information
Tasks
- Provide information or refer individuals to public or private agencies or community services for assistance.
- Keep records or prepare reports for owner or management concerning visits with clients.
- Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
- Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
- Submit reports and review reports or problems with superior.
Technology Skills
- Data base user interface and query software:Database software,Microsoft Access
- Electronic mail software:Microsoft Outlook
- Internet browser software:Web browser software
- Medical software:Electronic medical record EMR software,MEDITECH software,PointClickCare healthcare software
- Office suite software:Microsoft Office
Occupational Requirements
Work Activities
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Documenting/Recording Information:Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing for or Working Directly with the Public:Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Establishing and Maintaining Interpersonal Relationships:Developing constructive and cooperative working relationships with others, and maintaining them over time.
Detailed Work Activities
- Advise clients or community groups on health issues.
- Assist clients in handling details of daily life.
- Collaborate with other professionals to assess client needs or plan treatments.
- Conduct diagnostic tests to determine patient health.
- Demonstrate activity techniques or equipment use.
Work Context
- Face-to-Face Discussions:98% responded"Every day"
- Contact With Others:88% responded"Constant contact with others"
- Telephone:82% responded"Every day"
- Electronic Mail:81% responded"Every day"
- Indoors, Environmentally Controlled:80% responded"Every day"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness:Being aware of others' reactions and understanding why they react as they do.
- Speaking:Talking to others to convey information effectively.
- Service Orientation:Actively looking for ways to help people.
- Coordination:Adjusting actions in relation to others' actions.
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Psychology:Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Therapy and Counseling:Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 39%Bachelor's Degree
- 18%Associate's Degree (or other 2-year degree)
- 16%Some College Courses
- 10%High School Diploma - or the equivalent (for example, GED)
- 7%Master's Degree
Worker Characteristics
Abilities
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Speech Clarity:The ability to speak clearly so others can understand you.
Interests
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Work Values
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Work Styles
- Integrity:Job requires being honest and ethical.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Concern for Others:Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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