MehnaTi

Associate Data Center Operations Engineer

The Associate Data Center Operations Engineer provides data center systems maintenance and monitoring service and basic support in data center equipment installation. He/ She monitors data volume, maintains internal documentation and performs independent troubleshooting of recurring issues whenever required. He also assists with the set-up of data center facilities and equipment, He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve data center related incidents. He works in a team setting and is proficient in database administration, infrastructure concepts and database management-related tools and techniques. He is also familiar with the relevant software platforms on which the database is deployed. The Associate Data Center Operations Engineer is able resolve issues quickly and effectively as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He is able to communicate effectively and displays high service level standards.

Skills and Competencies

Technical Skills & Competencies

Business Needs Analysis
Proficiency Level
"Document business requirements and identify basic needs as well as potential solutions"
2
Cyber and Data Breach Incident Management
Proficiency Level
"Provide real-time incident and status reporting, and identify affected systems and user groups "
2
Data Center Facilities Management
Proficiency Level
Maintain required performance and security levels of data center hardware and facility systems, and conduct routine installation or decommissioning of equipment
2
Infrastructure Support
Proficiency Level
Follow a fixed set of procedures to execute basic infrastructure administration and support
1
Analyse issues or incidents encountered by users and conduct troubleshooting, and roll out upgrades
2
IT Asset Management
Proficiency Level
Procure and categorize IT assets across different lifecycle stages, and monitor IT asset levels regularly
2

Generic Skills & Competencies

Communication
Proficiency Level
"Communicate information with others to respond to general inquiries and to obtain specific information. "
Basic
Interpersonal Skills
Proficiency Level
Recognize own internal feelings and emotional states to manage interpersonal relationships in social situations.
Basic
Service Orientation
Proficiency Level
Exceed customer needs and expectations and handle service challenges with a positive mindset. Demonstrate an understanding of the organisation’s service vision, mission and values.
Basic
Problem Solving
Proficiency Level
Identify easily perceivable problems and follow given guidelines and procedures to solve the problems.
Basic
Teamwork
Proficiency Level
Contribute to a positive and cooperative working environment by fulfilling own responsibilities and providing support to co-workers to achieve team goals.
Basic

Critical Work Functions and Key Tasks

Manage the set-up of the data center

• Analyses vendor products to determine suitability in meeting organizational needs and requirements 
• Analyse organization’s requirements and business needs for data centre facilities and equipment 
• Determine requirements’ impact on existing architecture, work processes and systems 
• Participate in technical design review of proposals 

Manage data centre performance and operations

• Adhere to organizational policies, procedures and protocols in data center operations management 
• Escalate issues of non-compliance to contractual requirements 
• Ensure adherence to contract requirements 
• Gather data on data center facilities’ bandwidth, capacity requirements and system inter-dependencies 
• Monitor system activity to ensure optimal performance

Manage data centre-related incidents and business continuity

• Troubleshoot, diagnose and resolve data centre-related incidents 
• Document incidents and resolutions for future reference 
• Assist in the development of disaster recovery plans 
• Provide support for incidents during and after normal operating hours 
• Participate in disaster recovery drills and exercises 
• Escalate unresolved data center-related incidents to senior management

Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets 
• Maintain log of service level performance metrics 
• Suggest improvements for procedures and controls to enhance performance and client satisfaction 
• Identify recurring incidents and potential issues for senior management 

More Information

Related Occupations

Get yourself a new skill

In this Path

Coming soon...