Automotive and Watercraft Service Attendants
Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, refill antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.
Sample of reported job titles:
Attendant, Dock Attendant, Dock Hand, Fuel Attendant, Fuel Dock Attendant, Gas Attendant, Gas Pumper, Marine Fuel Dock Attendant, Service Station Attendant
Occupation-Specific Information
Tasks
- Collect cash payments from customers, and make change or charge purchases to customers' credit cards, providing customers with receipts.
- Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
- Prepare daily reports of fuel, oil, and accessory sales.
- Clean parking areas, offices, restrooms, or equipment, and remove trash.
- Provide customers with information about local roads or highways.
Technology Skills
- Inventory management software:Inventory management systems
- Operating system software:Microsoft Windows
- Point of sale POS software:Point of sale POS software
- Spreadsheet software:Microsoft Excel
- Time accounting software:Timekeeping software
Occupational Requirements
Work Activities
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Controlling Machines and Processes:Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
- Operating Vehicles, Mechanized Devices, or Equipment:Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
- Communicating with People Outside the Organization:Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Detailed Work Activities
- Acquire supplies or equipment.
- Clean facilities or work areas.
- Clean machinery or equipment.
- Clean vehicles or vehicle components.
- Collect fares or payment from customers.
Work Context
- Face-to-Face Discussions:98% responded"Every day"
- Telephone:86% responded"Every day"
- Exposed to Contaminants:85% responded"Every day"
- Exposed to Hazardous Equipment:80% responded"Every day"
- Contact With Others:77% responded"Constant contact with others"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Operation and Control:Controlling operations of equipment or systems.
- Service Orientation:Actively looking for ways to help people.
- Speaking:Talking to others to convey information effectively.
- Time Management:Managing one's own time and the time of others.
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical:Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Sales and Marketing:Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Mathematics:Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 59%High School Diploma - or the equivalent (for example, GED)
- 23%Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
- 16%Less than a High School Diploma
Worker Characteristics
Abilities
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Control Precision:The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Finger Dexterity:The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Manual Dexterity:The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Interests
- Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Work Values
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Work Styles
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Analytical Thinking:Job requires analyzing information and using logic to address work-related issues and problems.
- Integrity:Job requires being honest and ethical.
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