MehnaTi

Database Support Engineer

The Database Support Engineer undertakes complex projects requiring additional technical knowledge and makes decisions on ambiguous administrative and support issues. He/ She applies highly developed specialist knowledge and skills in database administration. He implements database improvements and provide the necessary advice on setting up new databases, optimizing database performance, and resolving issues that arise during the set-up and update on databases. He is also responsible for resolving database related incidents and ensuring database security and integrity controls are in place. He works in a team setting and is proficient in database administration, database management-related tools and techniques required by the organization. He is also familiar with the relevant software platforms on which the database is deployed on. The Database Support Engineer is able to methodically identify causes of complex issues, evaluate it and develop solutions in collaboration with the team. He is able to communicate effectively and displays high service level standards.

Skills and Competencies

Technical Skills & Competencies

Business Needs Analysis
Proficiency Level
"Elicit and analyze business requirements from key stakeholders and assess relevant solutions and their potential impact"
3
Business Continuity
Proficiency Level
"Implement business continuity and contingency procedures and exercises"
4
Configuration Tracking
Proficiency Level
"Develop and update a configuration management plan, determining systems and techniques to track changes and revisions "
3
Cyber and Data Breach Incident Management
Proficiency Level
"Troubleshoot incidents, escalate alerts to relevant stakeholder, and analyze root causes and implications of incidents "
3
"Develop incident management procedures and synthesize incident-related analyses to distill key insights, resolve incidents and establish mitigating and preventive solutions "
4
Data Engineering
Proficiency Level
Implement data management processes and systems to map data sources, processes and relationships, and transform and process millstreams of data tiple
3

Generic Skills & Competencies

Communication
Proficiency Level
"Articulate and discuss ideas and persuade others to achieve common outcomes "
Intermediate
Interpersonal Skills
Proficiency Level
Detect and decipher emotions of others to manage interpersonal relationships in social situations.
Intermediate
Problem Solving
Proficiency Level
Identify easily perceivable problems and follow given guidelines and procedures to solve the problems.
Basic
Service Orientation
Proficiency Level
Exceed customer needs and expectations and handle service challenges with a positive mindset. Demonstrate an understanding of the organisation’s service vision, mission and values.
Basic
Teamwork
Proficiency Level
Facilitate work team activities, provide assistance and support needed by team members and promote ownership and commitment among team members to work goals to improve team performance.
Intermediate

Critical Work Functions and Key Tasks

Oversee service level agreements and service improvements

• Manage the development of service-level objectives and targets 
• Monitor service-level objectives to ensure that requirements are met or exceeded 
• Develop client satisfaction metrics and service procedures 
• Propose recommendations to improve performance and client satisfaction

Oversee database administration

• Advise senior management on database concepts and functional capabilities and implementation procedures 
• Perform upgrades of databases, new structures or elements 
• Build scripts to automate the daily operations of database management 
• Install, configure and maintain the database management systems software 
• Manage the migration of databases

Design and develop new database

• Develop database requirements based on requirements and business needs analysis 
• Conduct risk assessment and analysis of proposed database design 
• Interpret internal or external business issues and recommends solutions and/or best practices 
• Translate logical data models into physical database designs 
• Test new databases to ensure performance and smooth operations during deployment 
• Verify stored procedures and functions for accessing, maintaining and populating databases 
• Lead research initiatives to explore advances and automated approaches for database administration 
• Translates logical data models into physical database designs 

Optimise database performance

• Explore opportunities to optimise the delivery of database services with emphasis on availability, reliability, scalability, and security 
• Conduct database audits and maintenance 
• Develop automated processes to define, measure, and report on service quality, stability and capacity 
• Monitor, analyse and calibrate DBMS parameters to ensure database is tuned for optimal performance 
• Forecast utilisation patterns and propose modifications or upgrades 
• Conduct application transaction volume and traffic analysis, and interpret the impact on database performance

Resolve database incidents

• Investigate escalated of database issues to determine potential solutions 
• Ensure 24 x 7 production support and/or database access 
• Oversee adherence to organizational database procedures, policies and protocols 

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