Mail Clerks and Mail Machine Operators, Except Postal Service
Prepare incoming and outgoing mail for distribution. Time-stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.
Sample of reported job titles:
Insert Operator, Inserter Operator, Mail Clerk, Mail Handler, Mail Machine Operator, Mail Processor, Mail Reader, Mail Sorter, Postal Clerk
Occupation-Specific Information
Tasks
- Seal or open envelopes, by hand or by using machines.
- Affix postage to packages or letters by hand, or stamp materials, using postage meters.
- Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
- Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
- Clear jams in sortation equipment.
Technology Skills
- Accounting software:Financial accounting software
- Data base user interface and query software:Microsoft Access,Recordkeeping software
- Document management software:Adobe Systems Adobe Acrobat
- Electronic mail software:Email software,Microsoft Outlook
- Internet browser software:Web browser software
Occupational Requirements
Work Activities
- Performing General Physical Activities:Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
- Handling and Moving Objects:Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Controlling Machines and Processes:Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Detailed Work Activities
- Adjust office equipment to ensure proper operation.
- Analyze shipping information to make routing decisions.
- Attach identification information to products, items or containers.
- Collect deposits, payments or fees.
- Coordinate shipping activities with external parties.
Work Context
- Indoors, Environmentally Controlled:99% responded"Every day"
- Telephone:89% responded"Every day"
- Electronic Mail:86% responded"Every day"
- Frequency of Decision Making:81% responded"Every day"
- Contact With Others:79% responded"Constant contact with others"
Worker Requirements
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Worker Characteristics
Abilities
- Near Vision:The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Category Flexibility:The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Finger Dexterity:The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Information Ordering:The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Interests
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Work Values
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions:Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Work Styles
- Integrity:Job requires being honest and ethical.
- Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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