MehnaTi

Couriers and Messengers

Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.

Sample of reported job titles:
Courier, Driver, Laboratory Courier, Mail Carrier, Mail Clerk, Mailroom Courier, Messenger, Security Messenger, Transporter, Vehicle Delivery Worker

Occupation-Specific Information

Tasks

  • Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.
  • Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
  • Unload and sort items collected along delivery routes.
  • Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
  • Plan and follow the most efficient routes for delivering goods.

Technology Skills

  • Office suite software:Microsoft Office
  • Route navigation software:Route mapping software
  • Spreadsheet software:Microsoft Excel
  • Word processing software:Microsoft Word

Occupational Requirements

Work Activities

  • Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Documenting/Recording Information:Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Operating Vehicles, Mechanized Devices, or Equipment:Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
  • Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Handling and Moving Objects:Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Detailed Work Activities

  • Analyze shipping information to make routing decisions.
  • Confer with coworkers to coordinate work activities.
  • Deliver items.
  • Distribute incoming mail.
  • File documents or records.

Work Context

  • Telephone:97% responded"Every day"
  • Freedom to Make Decisions:80% responded"A lot of freedom"
  • Face-to-Face Discussions:75% responded"Every day"
  • Time Pressure:74% responded"Every day"
  • Contact With Others:70% responded"Constant contact with others"

Worker Requirements

Skills

  • Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking:Talking to others to convey information effectively.
  • Time Management:Managing one's own time and the time of others.

Knowledge

  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Transportation:Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 74%
    High School Diploma - or the equivalent (for example, GED)
  • 13%
    Associate's Degree (or other 2-year degree)
  • 9%
    Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)

Worker Characteristics

Abilities

  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
  • Far Vision:The ability to see details at a distance.
  • Multilimb Coordination:The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
  • Near Vision:The ability to see details at close range (within a few feet of the observer).

Interests

  • Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Values

  • Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
  • Integrity:Job requires being honest and ethical.
  • Independence:Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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