Retail Loss Prevention Specialists
Implement procedures and systems to prevent merchandise loss. Conduct audits and investigations of employee activity. May assist in developing policies, procedures, and systems for safeguarding assets.
Sample of reported job titles:
Asset Protection Associate (APA), Loss Prevention Agent, Loss Prevention Associate (LPA), Loss Prevention Detective, Loss Prevention Investigator, Loss Prevention Officer, Loss Prevention Specialist, Retail Asset Protection Specialist
Occupation-Specific Information
Tasks
- Implement or monitor processes to reduce property or financial losses.
- Investigate known or suspected internal theft, external theft, or vendor fraud.
- Collaborate with law enforcement agencies to report or investigate crimes.
- Conduct store audits to identify problem areas or procedural deficiencies.
- Direct work of contract security officers or other loss prevention agents.
Technology Skills
- Analytical or scientific software:Aspect Loss Prevention Aspect EliteLP,Epicor Loss Prevention
- Data base user interface and query software:Case management system software,Database software,Microsoft Access,Structured query language SQL
- Electronic mail software:Microsoft Outlook
- Office suite software:Microsoft Office
- Operating system software:Microsoft Windows
Occupational Requirements
Work Activities
- Identifying Objects, Actions, and Events:Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Processing Information:Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Documenting/Recording Information:Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Detailed Work Activities
- Apprehend criminal suspects.
- Collaborate with law enforcement or security agencies to respond to incidents.
- Collaborate with outside groups to develop programs or projects.
- Communicate situation details to appropriate personnel.
- Direct security operations.
Work Context
- Indoors, Environmentally Controlled:84% responded"Every day"
- Face-to-Face Discussions:82% responded"Every day"
- Telephone:80% responded"Every day"
- Work With Work Group or Team:80% responded"Extremely important"
- Contact With Others:78% responded"Constant contact with others"
Worker Requirements
Skills
- Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring:Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking:Talking to others to convey information effectively.
- Judgment and Decision Making:Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Knowledge
- Public Safety and Security:Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Law and Government:Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Education and Training:Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 69%High School Diploma - or the equivalent (for example, GED)
- 11%Associate's Degree (or other 2-year degree)
- 11%Bachelor's Degree
Worker Characteristics
Abilities
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Inductive Reasoning:The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Interests
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Work Values
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Achievement:Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Working Conditions:Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Work Styles
- Integrity:Job requires being honest and ethical.
- Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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