Tour Guides and Escorts
Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.
Sample of reported job titles:
Art Museum Docent, Discovery Guide, Docent, Guide, Historical Interpreter, Museum Docent, Museum Educator, Museum Guide, Science Interpreter, Tour Guide
Occupation-Specific Information
Tasks
- Conduct educational activities for school children.
- Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.
- Describe tour points of interest to group members, and respond to questions.
- Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
- Greet and register visitors, and issue any required identification badges or safety devices.
Technology Skills
- Computer based training software:Padlet
- Customer relationship management CRM software:Centaur Systems Centaur Travel Business Management System TBMS,IBS Software Services Tour Partner,RBS GoTour Online,Softrip Travel Software System,TourTech Systems TourTools
- Data base user interface and query software:Microsoft Access
- Electronic mail software:Email software,Microsoft Outlook
- Graphics or photo imaging software:Adobe Systems Adobe Photoshop,SmugMug Flickr
Occupational Requirements
Work Activities
- Performing for or Working Directly with the Public:Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with People Outside the Organization:Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Identifying Objects, Actions, and Events:Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Establishing and Maintaining Interpersonal Relationships:Developing constructive and cooperative working relationships with others, and maintaining them over time.
Detailed Work Activities
- Administer first aid.
- Collect fares or payment from customers.
- Demonstrate activity techniques or equipment use.
- Distribute resources to patrons or employees.
- Drive vehicles to transport patrons.
Work Context
- Deal With External Customers:76% responded"Extremely important"
- Contact With Others:69% responded"Constant contact with others"
- Physical Proximity:66% responded"Moderately close (at arm's length)"
- Public Speaking:58% responded"Every day"
- Face-to-Face Discussions:58% responded"Every day"
Worker Requirements
Skills
- Speaking:Talking to others to convey information effectively.
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness:Being aware of others' reactions and understanding why they react as they do.
- Service Orientation:Actively looking for ways to help people.
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- History and Archeology:Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Communications and Media:Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Education and Training:Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 31%Associate's Degree (or other 2-year degree)
- 30%Bachelor's Degree
- 22%High School Diploma - or the equivalent (for example, GED)
- 8%Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
Worker Characteristics
Abilities
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity:The ability to speak clearly so others can understand you.
- Far Vision:The ability to see details at a distance.
- Speech Recognition:The ability to identify and understand the speech of another person.
Interests
- Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Work Values
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Work Styles
- Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Adaptability/Flexibility:Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others:Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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