Travel Guides
Plan, organize, and conduct long-distance travel, tours, and expeditions for individuals and groups.
Sample of reported job titles:
Cruise Counselor, Guide, Mountain Bike Guide, River Guide, Tour Coordinator, Tour Director, Tour Escort, Tour Manager, Tour Operator, Tours Captain
Occupation-Specific Information
Tasks
- Plan tour itineraries, applying knowledge of travel routes and destination sites.
- Resolve any problems with itineraries, service, or accommodations.
- Sell travel packages.
- Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
- Evaluate services received on the tour, and report findings to tour organizers.
Technology Skills
- Accounting software:Financial accounting software
- Analytical or scientific software:Data visualization software
- Business intelligence and data analysis software:Tableau
- Customer relationship management CRM software:Customer information databases
- Data base user interface and query software:Microsoft Access,Travel Agent CMS
Occupational Requirements
Work Activities
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Establishing and Maintaining Interpersonal Relationships:Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Performing for or Working Directly with the Public:Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Communicating with People Outside the Organization:Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Selling or Influencing Others:Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Detailed Work Activities
- Administer first aid.
- Arrange services or reservations for patrons.
- Assist individuals with special needs.
- Demonstrate activity techniques or equipment use.
- Drive vehicles to transport patrons.
Work Context
- Deal With External Customers:81% responded"Extremely important"
- Frequency of Decision Making:79% responded"Every day"
- Physical Proximity:76% responded"Slightly close (e.g., shared office)"
- Face-to-Face Discussions:75% responded"Every day"
- Telephone:73% responded"Every day"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking:Talking to others to convey information effectively.
- Service Orientation:Actively looking for ways to help people.
- Coordination:Adjusting actions in relation to others' actions.
- Persuasion:Persuading others to change their minds or behavior.
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sales and Marketing:Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Geography:Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 40%Some College Courses
- 33%High School Diploma - or the equivalent (for example, GED)
- 12%Bachelor's Degree
- 11%Associate's Degree (or other 2-year degree)
Worker Characteristics
Abilities
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity:The ability to speak clearly so others can understand you.
- Speech Recognition:The ability to identify and understand the speech of another person.
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension:The ability to read and understand information and ideas presented in writing.
Interests
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Work Values
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Achievement:Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Work Styles
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Persistence:Job requires persistence in the face of obstacles.
- Adaptability/Flexibility:Job requires being open to change (positive or negative) and to considerable variety in the workplace.
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