Lodging Managers
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Sample of reported job titles:
Bed and Breakfast Innkeeper, Front Desk Manager, Front Office Director, Front Office Manager, Guest Relations Manager, Guest Services Manager, Hotel Manager, Night Manager, Resort Manager, Rooms Director
Occupation-Specific Information
Tasks
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Assign duties to workers, and schedule shifts.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
Technology Skills
- Accounting software:Accounting software
- Customer relationship management CRM software:Enablez ResortSuite
- Data base user interface and query software:Microsoft Access
- Electronic mail software:Email software,Microsoft Outlook
- Enterprise resource planning ERP software:Oracle JD Edwards EnterpriseOne
Occupational Requirements
Work Activities
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
- Training and Teaching Others:Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Identifying Objects, Actions, and Events:Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Detailed Work Activities
- Collect payments for goods or services.
- Conduct employee training programs.
- Confer with organizational members to accomplish work activities.
- Coordinate operational activities with external stakeholders.
- Develop operating strategies, plans, or procedures.
Work Context
- Telephone:92% responded"Every day"
- Electronic Mail:92% responded"Every day"
- Face-to-Face Discussions:92% responded"Every day"
- Contact With Others:89% responded"Constant contact with others"
- Work With Work Group or Team:80% responded"Extremely important"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation:Actively looking for ways to help people.
- Management of Personnel Resources:Motivating, developing, and directing people as they work, identifying the best people for the job.
- Social Perceptiveness:Being aware of others' reactions and understanding why they react as they do.
- Speaking:Talking to others to convey information effectively.
Knowledge
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Personnel and Human Resources:Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics:Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 72%Bachelor's Degree
Worker Characteristics
Abilities
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Speech Clarity:The ability to speak clearly so others can understand you.
- Speech Recognition:The ability to identify and understand the speech of another person.
Interests
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Work Values
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Achievement:Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Work Styles
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Persistence:Job requires persistence in the face of obstacles.
- Initiative:Job requires a willingness to take on responsibilities and challenges.
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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