MehnaTi

Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

Sample of reported job titles:
Docent, Lobby Attendant, Ticket Attendant, Ticket Taker, Usher, Visitor Services Assistant, Visitor Services Associate, Visitor Services Representative, Visitor Services Specialist

Occupation-Specific Information

Tasks

  • Greet patrons attending entertainment events.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Maintain order and ensure adherence to safety rules.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.

Technology Skills

  • Office suite software:Microsoft Office
  • Operating system software:Microsoft Windows Mobile
  • Optical character reader OCR or scanning software:Ticket Alternative Express Entry
    ,    Ticket scanning software
  • Spreadsheet software:Microsoft Excel
  • Word processing software:Microsoft Word

Occupational Requirements

Work Activities

  • Performing for or Working Directly with the Public:Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and Events:Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Establishing and Maintaining Interpersonal Relationships:Developing constructive and cooperative working relationships with others, and maintaining them over time.

Detailed Work Activities

  • Arrange artwork, products, or props.
  • Assign duties or work schedules to employees.
  • Assist individuals with special needs.
  • Clean facilities or work areas.
  • Collaborate with others to develop or refine designs.

Work Context

  • Contact With Others:94% responded"Constant contact with others"
  • Indoors, Environmentally Controlled:89% responded"Every day"
  • Face-to-Face Discussions:87% responded"Every day"
  • Deal With External Customers:69% responded"Extremely important"
  • Sounds, Noise Levels Are Distracting or Uncomfortable:65% responded"Every day"

Worker Requirements

Skills

  • Social Perceptiveness:Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation:Actively looking for ways to help people.
  • Speaking:Talking to others to convey information effectively.
  • Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Knowledge

  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security:Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Communications and Media:Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 61%
    High School Diploma - or the equivalent (for example, GED)
  • 33%
    Less than a High School Diploma

Worker Characteristics

Abilities

  • Speech Clarity:The ability to speak clearly so others can understand you.
  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
  • Near Vision:The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Interests

  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Values

  • Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

  • Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Social Orientation:Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity:Job requires being honest and ethical.
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