Word Processors and Typists
Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
Sample of reported job titles:
Clerk Specialist, Clerk Typist, Keyboard Specialist, Office Technician, Stenographer, Typist, Word Processor
Occupation-Specific Information
Tasks
- Check completed work for spelling, grammar, punctuation, and format.
- Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
- Gather, register, and arrange the material to be typed, following instructions.
- Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.
- File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
Technology Skills
- Accounting software:Intuit QuickBooks
- Cloud-based data access and sharing software:Microsoft SharePoint
- Customer relationship management CRM software:Act!,Blackbaud CRM,Oracle Siebel CRM
- Data base user interface and query software:FileMaker Pro,Microsoft Access
- Desktop publishing software:Microsoft Publisher
Occupational Requirements
Work Activities
- Working with Computers:Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Establishing and Maintaining Interpersonal Relationships:Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Organizing, Planning, and Prioritizing Work:Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Performing Administrative Activities:Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Detailed Work Activities
- Answer telephones to direct calls or provide information.
- Calculate financial data.
- Compile data or documentation.
- Distribute incoming mail.
- Enter information into databases or software programs.
Work Context
- Telephone:100% responded"Every day"
- Spend Time Sitting:90% responded"Continually or almost continually"
- Electronic Mail:86% responded"Every day"
- Face-to-Face Discussions:82% responded"Every day"
- Indoors, Environmentally Controlled:78% responded"Every day"
Worker Requirements
Skills
- Reading Comprehension:Understanding written sentences and paragraphs in work-related documents.
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing:Communicating effectively in writing as appropriate for the needs of the audience.
Knowledge
- Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics:Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 50%High School Diploma - or the equivalent (for example, GED)
- 45%Some College Courses
Worker Characteristics
Abilities
- Near Vision:The ability to see details at close range (within a few feet of the observer).
- Written Comprehension:The ability to read and understand information and ideas presented in writing.
- Speech Recognition:The ability to identify and understand the speech of another person.
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Expression:The ability to communicate information and ideas in writing so others will understand.
Interests
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Work Values
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Work Styles
- Integrity:Job requires being honest and ethical.
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Independence:Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
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