Administrative Services Managers
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Sample of reported job titles:
Administrative Coordinator, Administrative Director, Administrative Manager, Administrative Officer, Administrator, Business Administrator, Business Manager
Occupation-Specific Information
Tasks
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Set goals and deadlines for the department.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Acquire, distribute and store supplies.
Technology Skills
- Accounting software:Fund accounting software,Intuit QuickBooks,Sage 50 Accounting
- Analytical or scientific software:IBM SPSS Statistics,Minitab,SAS statistical software
- Cloud-based data access and sharing software:Google Drive,Microsoft SharePoint
- Computer aided design CAD software:Autodesk AutoCAD
- Content workflow software:Atlassian JIRA
Occupational Requirements
Work Activities
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Organizing, Planning, and Prioritizing Work:Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
- Scheduling Work and Activities:Scheduling events, programs, and activities, as well as the work of others.
Detailed Work Activities
- Analyze data to inform operational decisions or activities.
- Communicate technical information to suppliers, contractors, or regulatory agencies.
- Conduct employee training programs.
- Confer with managers to make operational decisions.
- Develop organizational goals or objectives.
Work Context
- Electronic Mail:96% responded"Every day"
- Face-to-Face Discussions:90% responded"Every day"
- Telephone:80% responded"Every day"
- Indoors, Environmentally Controlled:74% responded"Every day"
- Work With Work Group or Team:60% responded"Extremely important"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension:Understanding written sentences and paragraphs in work-related documents.
- Time Management:Managing one's own time and the time of others.
- Speaking:Talking to others to convey information effectively.
- Coordination:Adjusting actions in relation to others' actions.
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Computers and Electronics:Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 34%High School Diploma - or the equivalent (for example, GED)
- 24%Bachelor's Degree
- 13%Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
- 13%Some College Courses
- 12%Associate's Degree (or other 2-year degree)
Worker Characteristics
Abilities
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension:The ability to read and understand information and ideas presented in writing.
- Written Expression:The ability to communicate information and ideas in writing so others will understand.
- Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.
Interests
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Work Values
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Recognition:Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Work Styles
- Integrity:Job requires being honest and ethical.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
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