MehnaTi

First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Sample of reported job titles:
Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader

Occupation-Specific Information

Tasks

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Provide staff with assistance in performing difficult or complicated duties.

Technology Skills

  • Accounting software:Budgeting software
    ,    Financial accounting software
  • Calendar and scheduling software:Work scheduling software
  • Customer relationship management CRM software:Customer information databases
    ,    Oracle Eloqua
    ,    Salesforce software
    ,    Salesforce.com Salesforce CRM
    ,    SugarCRM Sugar UX
  • Data base user interface and query software:Microsoft Access
    ,    QuickBase business management software
  • Electronic mail software:Microsoft Outlook

Occupational Requirements

Work Activities

  • Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coaching and Developing Others:Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
  • Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Guiding, Directing, and Motivating Subordinates:Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Detailed Work Activities

  • Analyze market conditions or trends.
  • Answer customer questions about goods or services.
  • Assign duties or work schedules to employees.
  • Contact current or potential customers to promote products or services.
  • Coordinate sales campaigns.

Work Context

  • Electronic Mail:100% responded"Every day"
  • Telephone:97% responded"Every day"
  • Face-to-Face Discussions:91% responded"Every day"
  • Indoors, Environmentally Controlled:85% responded"Every day"
  • Contact With Others:73% responded"Constant contact with others"

Worker Requirements

Skills

  • Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Management of Personnel Resources:Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Monitoring:Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking:Talking to others to convey information effectively.
  • Coordination:Adjusting actions in relation to others' actions.

Knowledge

  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources:Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Economics and Accounting:Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 45%
    Bachelor's Degree
  • 16%
    High School Diploma - or the equivalent (for example, GED)
  • 16%
    Some College Courses
  • 13%
    Master's Degree
  • 10%
    Associate's Degree (or other 2-year degree)

Worker Characteristics

Abilities

  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition:The ability to identify and understand the speech of another person.
  • Speech Clarity:The ability to speak clearly so others can understand you.
  • Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.

Interests

  • Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Values

  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Working Conditions:Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Work Styles

  • Integrity:Job requires being honest and ethical.
  • Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Leadership:Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Initiative:Job requires a willingness to take on responsibilities and challenges.
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