Arbitrators, Mediators, and Conciliators
Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.
Sample of reported job titles:
Alternative Dispute Resolution Coordinator (ADR Coordinator), Arbiter, Arbitrator, Divorce Mediator, Family Mediator, Federal Mediator, Labor Arbitrator, Labor Mediator, Mediator, Public Employment Mediator
Occupation-Specific Information
Tasks
- Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
- Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
- Set up appointments for parties to meet for mediation.
- Prepare settlement agreements for disputants to sign.
- Organize or deliver public presentations about mediation to organizations, such as community agencies or schools.
Technology Skills
- Calendar and scheduling software:Scheduling software
- Cloud-based data access and sharing software:Microsoft SharePoint
- Customer relationship management CRM software:Salesforce software
- Data base user interface and query software:Microsoft Access
- Electronic mail software:Microsoft Outlook
Occupational Requirements
Work Activities
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Resolving Conflicts and Negotiating with Others:Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
- Analyzing Data or Information:Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Updating and Using Relevant Knowledge:Keeping up-to-date technically and applying new knowledge to your job.
Detailed Work Activities
- Administer oaths to court participants.
- Arbitrate disputes between parties to resolve legal conflicts.
- Authorize payments to settle legal disputes.
- Conduct hearings to investigate legal issues.
- Coordinate legal schedules or activities.
Work Context
- Freedom to Make Decisions:96% responded"A lot of freedom"
- Spend Time Sitting:83% responded"Continually or almost continually"
- Importance of Being Exact or Accurate:78% responded"Extremely important"
- Structured versus Unstructured Work:70% responded"A lot of freedom"
- Physical Proximity:59% responded"Moderately close (at arm's length)"
Worker Requirements
Skills
- Negotiation:Bringing others together and trying to reconcile differences.
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking:Talking to others to convey information effectively.
- Writing:Communicating effectively in writing as appropriate for the needs of the audience.
- Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Knowledge
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Law and Government:Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Personnel and Human Resources:Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Psychology:Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 36%First Professional Degree - awarded for completion of a program that: requires at least 2 years of college work before entrance into the program, includes a total of at least 6 academic years of work to complete, and provides all remaining academic requirements to begin practice in a profession.
- 27%Bachelor's Degree
- 18%Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree but do not meet the requirements of academic degrees carrying the title of Master.
- 14%Post-Master's Certificate - awarded for completion of an organized program of study; designed for people who have completed a Master's degree but do not meet the requirements of academic degrees at the doctoral level.
Worker Characteristics
Abilities
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Written Expression:The ability to communicate information and ideas in writing so others will understand.
- Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning:The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Interests
- Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Work Values
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Achievement:Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Work Styles
- Analytical Thinking:Job requires analyzing information and using logic to address work-related issues and problems.
- Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity:Job requires being honest and ethical.
- Independence:Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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