Head of Infrastructure
The Head of Infrastructure establishes organization's overall IT infrastructure strategy and roadmap to transition the organization towards its future-state IT infrastructure. He/She advises on the development of IT infrastructure standards and governance policies and processes for operations, as well as capabilities and constraints of the IT infrastructure environment. He establishes governance policies, standards, procedures and guidelines to ensure that IT infrastructure architecture, solutions, and technologies are aligned with the organization's vision and strategy. He builds strong partnerships with key stakeholders from a strategic and operational perspective to ensure alignment with business requirements and expectations. He is proficient with enterprise architecture methodologies and frameworks, architecture modeling tools, as well as product development methodologies. He is knowledgeable of various cloud, network, storage and security technologies, as well as cloud computing models and services. The Head of Infrastructure is an influential leader with a broad sense of perspective to be able to drive decisions with key internal and external stakeholders. He is strategic in his approach to managing resources and developing capabilities within the team.
Skills and Competencies
Technical Skills & Competencies
Generic Skills & Competencies
Critical Work Functions and Key Tasks
• Establish organisation's overall IT infrastructure strategy
• Guide the formulation of a roadmap to transition the organisation towards its future-state IT infrastructure
• Determine the short-term and long-term IT infrastructure needs for current and future business requirements
• Advise on the design for an agile, scalable and secured IT infrastructure with built-in automation tools and workflows
• Provide overall IT infrastructure architecture thought leadership
• Define desired performance standards for IT infrastructure
• Solicit buy-in from senior management on the implementation of IT infrastructure strategy and architecture
• Advise stakeholders on capabilities and constraints of the IT infrastructure environment
• Oversee the development of disaster recovery and contingency plans
• Assess performance of IT infrastructure against defined standards and business requirements
• Ensure IT infrastructure architecture, solutions, and technologies are aligned with the organisation's vision and strategy
• Recommend new technologies for security, IT operations and service quality improvement, as well as for cost optimisation
• Establish metrics, key performance indicators (KPIs), Service Level Agreements (SLAs) and protocols
• Establish governance policies, standards, procedures and guidelines based upon business strategy
• Advise on the development of IT infrastructure standards and governance policies and processes for operations
• Ensure regulatory and legal compliance of both physical and digital infrastructure design
• Build strategic relationships with key infrastructure partners, vendors and technology providers
• Lead negotiations with external partners and vendors
• Oversee performance of key partners and vendors in the delivery of services
• Review operational strategies, policies and targets across teams and projects
• Develop strategies for resource planning and utilisation
• Review the utilisation of resources
• Oversee the development of learning roadmaps for teams and functions
• Establish performance indicators to benchmark effectiveness of learning and development programmes against best practices
• Implement succession planning initiatives for key management positions