MehnaTi

Infrastructure Engineer

The Infrastructure Engineer is responsible for the implementation, testing, optimization and virtualization of infrastructure across on-premise, cloud and network infrastructure. He/She performs activities pertaining to infrastructure deployment and performance to ensure delivery of infrastructure solutions in alignment with service standards. He oversees major maintenance and troubleshooting issues, and is responsible for executing upgrades to infrastructure systems. He is familiar with various types of infrastructure systems and platforms, including networks, servers, systems and applications. The Infrastructure Engineer takes a critical and methodical approach towards implementing infrastructure projects performance monitoring. He also maintains high standards of quality and collaborates with team members to resolve complex issues.

Skills and Competencies

Technical Skills & Competencies

Applications Integration
Proficiency Level
"Oversee end-to-end process of application integration, determining suitable middleware and testing procedures and resolving issues that arise"
4
Budgeting
Proficiency Level
"Prepare business unit’s operational budgets "
3
Business Environment Analysis
Proficiency Level
"Utilise research instruments, quantitative and qualitative data to gather information on the business environment, evaluate data to draw out meaningful inferences that impact the organization's market positioning and provide feedback to management"
3
Business Innovation
Proficiency Level
"Explore opportunities for business innovation and reform, and lead the implementation of innovative business initiatives"
4
Business Needs Analysis
Proficiency Level
"Elicit and analyze business requirements from key stakeholders and assess relevant solutions and their potential impact"
3

Generic Skills & Competencies

Service Orientation
Proficiency Level
Anticipate customers needs and expectations, and elicit feedback from customers to improve service. Build relationships with customers to create and sustain customer loyalty.
Intermediate
Problem Solving
Proficiency Level
Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities.
Advanced
Resource Management
Proficiency Level
Deepen insights into the planning, allocation and deployment of resources to anticipate needs. Plan the allocation and deployment of resources efficiently and effectively.
Intermediate
Teamwork
Proficiency Level
Contribute to a positive and cooperative working environment by fulfilling own responsibilities and providing support to co-workers to achieve team goals.
Basic
Sense Making
Proficiency Level
Interpret data to uncover patterns and trends between various sources of data.
Intermediate

Critical Work Functions and Key Tasks

Oversee infrastructure deployment

• Assist in the design and implementation of infrastructure solutions across on-premise and cloud infrastructure 
that adhere to current architecture standards 
• Evaluate the feasibility of integrating or adopting emerging cloud and infrastructure technologies 
• Lead the testing of implemented infrastructure solutions to ensure requirements are met 
• Manage the integration of third-party technologies into cloud infrastructure 
• Develop documentation on administration, installation, configuration and troubleshooting 
• Develop system and service deployment scripts 
• Conduct technical analysis of complex software, hardware and infrastructure equipment 
• Oversee adherence to security requirements for infrastructure operations

Optimise infrastructure performance and systems

• Monitor metrics for performance, reliability, availability, security and billing of infrastructure systems 
to proactively right-size infrastructure load 
• Analyse and present findings on infrastructure capabilities and limitations 
• Tune infrastructure and cloud systems to ensure optimal performance 
• Conduct technical analyses to determine the extent to which solutions perform ‘as required’ to ensure 
that future solutions meet anticipated demand 
• Support initiatives to improve the infrastructure systems and service delivery through automation and virtualisation
• Develop reports on performance, reliability and availability of infrastructure systems by review of service uptime, 
utilisation and throughput

Resolve infrastructure-related incidents

• Resolve escalations or major issues relating to infrastructure operations 
• Simulate user problems to perform end-to-end diagnosis for infrastructure incidents 
• Assist senior management in disaster recovery planning and testing 
• Implement improvements to infrastructure resolution methods and techniques 
• Maintain controls and documentation to ensure compliance with audit requirements 
• Analyse audit trails to detect systematic security violations related to infrastructure 
• Oversee compliance to procedures and policies for infrastructure-related incidents 
• Guide and train team members to resolve infrastructure-related incidents

Manage infrastructure upgrades

• Identify key infrastructure operations issues and maintenance priorities 
• Manage the implementation of agreed infrastructure change requests and maintenance routines 
• Organise schedules for planned maintenance and system back-up processes 
• Oversee improvements to maintenance capability by using automation for upgrades, enterprise back-up and storage

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