MehnaTi

Infrastructure Engineering Manager

The Infrastructure Engineering Manager drives the implementation of strategy for infrastructure operations and maintenance to ensure availability of stable and secure systems and networks. He/She manages project resource allocation and develops infrastructure implementation, operations and maintenance engineers; scopes out policies and sets performance expectations. He identifies problems and presents new methodologies/solutions to key stakeholders to enhance and improve the delivery of infrastructure operations and maintenance services. He has expertise in the planning, implementation and maintenance of infrastructure systems across cloud, on-premise, server and network infrastructure. He is familiar with the infrastructure deployment and IT service management processes, tools and methodologies. He is knowledgeable in both technical and business aspects of the organiszation’s IT infrastructure to bridge gaps and enhance collaboration between IT and functional teams. The Infrastructure Engineering Manager is able to address multi-faceted issues effectively to ensure systems are stable and secure. He adopts a methodical approach to managing project resources and communicates well to his team and key stakeholders on the solutions developed.

Skills and Competencies

Technical Skills & Competencies

Audit and Compliance
Proficiency Level
"Conduct audits, analyze results and implement changes to address identified gaps"
3
Budgeting
Proficiency Level
"Manage budgeting and forecasting for annual financial and business planning within the business unit "
4
Business Environment Analysis
Proficiency Level
"Monitor the influence of external and internal factors on the critical business functions, report findings and recommend responses to management"
4
Business Innovation
Proficiency Level
"Prioritise business innovation opportunities and design digital architectures and processes to facilitate the creation of an innovative business environment"
5
Business Needs Analysis
Proficiency Level
"Investigate existing business processes, evaluate requirements and define the scope for recommended solutions and programs"
4

Generic Skills & Competencies

Decision Making
Proficiency Level
Make decision in a complex setting to achieve intended goals using a structured process and multiple sources of available information.
Intermediate
Leadership
Proficiency Level
Lead by example at team level. Encourage and guide others to adopt a point of view, make changes or take action. Provide a team environment that facilitates relationships building, teamwork and the development of others.
Intermediate
Communication
Proficiency Level
"Negotiate with others to address issues and achieve mutual consensus."
Advanced
Resource Management
Proficiency Level
Deepen insights into the planning, allocation and deployment of resources to anticipate needs. Plan the allocation and deployment of resources efficiently and effectively.
Intermediate
Service Orientation
Proficiency Level
Model, lead, train and motivate staff with a focus on sustaining a culture that encourages commitment to service excellence and high performance.
Advanced

Critical Work Functions and Key Tasks

Establish infrastructure strategy and design

• Develop roadmaps to achieve desired future-state IT infrastructure for the organisation 
• Advise the business on infrastructure operations and maintenance related issues 
• Recommend process, product or service improvements, resource optimisation and cost savings 
• Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations
• Anticipate internal and/or external business challenges and/or regulatory issues 
• Forecast financial, physical, and human resource needs to meet established objectives 
• Evaluate trends and new technologies in engineering to enhance infrastructure and orchestration

Manage infrastructure Implementation and optimisation

• Integrate solutions with other applications and platforms based on engineering requirements 
• Develop new alerts and monitoring techniques based on engineering requirements 
• Forecast utilisation patterns and identifies modifications or upgrades 
• Conduct capacity workload modelling and availability analysis for platforms and environments 
• Recommend changes and/or enhancements for improved systems availability, reliability and performance 
• Recommend and implement software or hardware changes to rectify problems or address improvement opportunities 
• Assist in the design, implementation and execution of back-up and disaster recovery plans for infrastructure

Establish and oversee standards and governance

• Monitor infrastructure availability and performance to ensure compliance with Service Level Agreements (SLAs) 
• Assist in development of SLAs, metrics and key performance indicators 
• Ensure adherence to security requirements 
• Ensure regulatory and legal compliance in infrastructure operations and maintenance activities

Manage partners and vendors

• Evaluate and qualify key infrastructure partners, vendors and technology providers 
• Manage contracts with key partners and vendors 
• Assess performance of key partners and vendors according to defined service delivery metrics

Manage people and organisation

• Manage the budget expenditure and allocation across teams and projects 
• Monitor and track the team’s achievements and key performance indicators 
• Propose new operational plans, including targeted budgets, work allocations and staff forecasts 
• Acquire, allocate and optimise the use of resources 
• Develop learning roadmaps to support the professional development of the team 
• Manage the performance and development process, including providing coaching and 
development opportunities to maximise the potential of each individual

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