Labor Relations Specialists
Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.
Sample of reported job titles:
Business Agent, Business Representative, Field Operations Coordinator, Grievance Manager, Labor Relations Specialist
Occupation-Specific Information
Tasks
- Advise management on matters related to the administration of contracts or employee discipline or grievance procedures.
- Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
- Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
- Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
- Identify alternatives to proposals of unions, employees, companies, or government agencies.
Technology Skills
- Cloud-based data access and sharing software:Microsoft SharePoint
- Data base user interface and query software:Microsoft Access
- Electronic mail software:Microsoft Outlook
- Enterprise resource planning ERP software:Oracle PeopleSoft
- Human resources software:Internet Grievance System IGS,LaborSoft LaborForce Arbitration/Appeals Manager module,LaborSoft LaborForce Discipline Manager module,LaborSoft LaborForce EEO Claims Manager module,LaborSoft LaborForce Grievance Manager module,LaborSoft LaborForce Incident Tracking module,LaborSoft LaborForce Personnel Manager module,LaborSoft LaborForce Reporting/Dashboard Manager module,Micropact entellitrak Labor Relations Edition
Occupational Requirements
Work Activities
- Resolving Conflicts and Negotiating with Others:Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
- Establishing and Maintaining Interpersonal Relationships:Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Detailed Work Activities
- Advise others on human resources topics.
- Arrange collective bargaining agreements.
- Assess risks to business operations.
- Collect evidence for legal proceedings.
- Establish business management methods.
Work Context
- Telephone:95% responded"Every day"
- Electronic Mail:90% responded"Every day"
- Contact With Others:75% responded"Constant contact with others"
- Face-to-Face Discussions:68% responded"Every day"
- Indoors, Environmentally Controlled:65% responded"Every day"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking:Talking to others to convey information effectively.
- Negotiation:Bringing others together and trying to reconcile differences.
- Reading Comprehension:Understanding written sentences and paragraphs in work-related documents.
- Persuasion:Persuading others to change their minds or behavior.
Knowledge
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Personnel and Human Resources:Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Law and Government:Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 30%Bachelor's Degree
- 25%Master's Degree
- 20%High School Diploma - or the equivalent (for example, GED)
- 10%Associate's Degree (or other 2-year degree)
- 10%Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree but do not meet the requirements of academic degrees carrying the title of Master.
Worker Characteristics
Abilities
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension:The ability to read and understand information and ideas presented in writing.
- Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.
Interests
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Work Values
- Achievement:Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Work Styles
- Integrity:Job requires being honest and ethical.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Analytical Thinking:Job requires analyzing information and using logic to address work-related issues and problems.
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Initiative:Job requires a willingness to take on responsibilities and challenges.
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