Lead Quality Assurance Tester
The Lead Quality Assurance Tester oversees and plans quality assurance tests and analysis of games, their playability and performance in order to meet or exceed specified standards and end user requirements. He/She manages the team, sets priorities and testing parameters, implements quality assurance automation frameworks and has accountability for the performance and results of the team. He develops departmental plans and priorities to address resource and operational challenges. He provides technical guidance to stakeholders and advocates quality assurance best practices. The role is critical as it exerts high amount of influence on the final product. This involves collaboration within and outside the technical department. He is also expected to manage the project from a quality assurance perspective. The role involves high amount of project management, technical leadership as well as team management. He spends a significant amount of his time in guiding his team on project matters as well as in discussions with production leads regarding the quality of the production outcomes. He is an effective project manager and has the ability to communicate with people across the levels within the organization. He has an eye for detail and is able to work on multiple projects and priorities in a fast paced, rapidly changing environment.
Skills and Competencies
Technical Skills & Competencies
Generic Skills & Competencies
Critical Work Functions and Key Tasks
• Develop timelines and budget estimates for quality assurance tasks
• Lead project teams to achieve quality assurance milestones and objectives
• Perform solution assurance activities for game development proposals to ensure viability and uncover potential risks
• Influence quality assurance team towards meeting higher quality standards
• Approve new solutions and/or best practices, design approaches and technologies
• Oversee the execution of all tests done by the test team to ensure that games are of high quality
standards that are fit for shipping for each release cycle
• Lead the design and implementation of testing frameworks, test infrastructure and tools
• Review user reported issues on game to recommend solutions to complex issues problems
• Provide general supervision and technical guidance on quality assurance testing to the test team
• Recommend improvements to optimise quality assurance processes
• Drive continuous improvement by developing sustainable quality assurance processes
• Develop quality assurance metrics to illustrate impact of quality assurance on the business in order to secure
buy-in for new investments into the quality assurance processes
• Develop quality assurance guidelines to inspect games and report quality issues
• Establish policy for documentation of procedures and end user experience of games
• Enforce compliance with defined or standardised quality specifications for games
• Drive project to meet schedules, budget, manpower and technical quality targets
• Work with users, technical staff and management to determine and resolve issues associated with project implementation
• Conduct regular project reviews to recommend schedule changes, cost or resource adjustments
• Collaborate continuously with design, art and technical teams to define requirements and iteratively build solutions
• Collaborate continuously with internal production teams to define requirements and develop test plans
• Communicate common goals, direction and accountability among staff
• Develop staff by coaching, mentoring and engaging in career discussions
• Exhibit effective performance management practices within department in accordance with organisational policies and procedures
• Monitor budgets, forecasting, work allocations and staffing of the various departments