MehnaTi

Senior Operator - Linear Media Operations

The Senior Operator - Linear Media Operations maintains the continuity of processes for linear media operations by operating equipment for receiving, transforming, organizing and transmitting linear media content. He/She is responsible for executing processes for ingesting, encoding and storing content. He also manages the playout, transmission, signal recovery and distribution of content for the channel. The work involves working in shifts , involving coordination, monitoring and troubleshooting of linear media operations. He will have to be alert and resolve anomalies or system faults immediately once detected. He is required to have an eye for detail and be effective at problem-solving in order to manage issues and ensure continuity of operations. He should be an expert in his domain and be proficient at stakeholder management to deliver in coordination with multiple technical teams and stakeholders.

Skills and Competencies

Technical Skills & Competencies

Content Ingest Operations
Proficiency Level
"Plan content ingest operations and oversee ingest processes to meet programming requirements."
3
Contract and Vendor Management
Proficiency Level
"Support the drafting of contracts by researching industry norms while coordinating the documentation and storage of digital and physical records, filing and archival of physical contracts"
2
Emergency Response Management
Proficiency Level
Deploy Emergency Preparedness and Response Plans (EPRP) and collaborate with stakeholders to conduct periodic reviews and ensure emergency preparedness.
3
Master Control Room Operations
Proficiency Level
"Execute Master Control Room (MCR) processes to maintain continuity and quality of broadcast operations."
3
Media Content Cataloguing
Proficiency Level
"Catalogue the organisation's content as per established parameters, guidelines and conventions to enable content management."
3

Generic Skills & Competencies

Communication
Proficiency Level
"Articulate and discuss ideas and persuade others to achieve common outcomes "
Intermediate
Service Orientation
Proficiency Level
Anticipate customers needs and expectations, and elicit feedback from customers to improve service. Build relationships with customers to create and sustain customer loyalty.
Intermediate
Teamwork
Proficiency Level
Facilitate work team activities, provide assistance and support needed by team members and promote ownership and commitment among team members to work goals to improve team performance.
Intermediate
Problem Solving
Proficiency Level
Identify less perceivable problems and use problem solving tools and techniques to solve the problems.
Intermediate
Decision Making
Proficiency Level
Make decision in a complex setting to achieve intended goals using a structured process and multiple sources of available information.
Intermediate

Critical Work Functions and Key Tasks

Execute content ingest operations

• Monitor incoming signals for quality and continuity of processes for linear media operations
• Record incoming signals for storage and playback
• Conduct audits to ensure adherence to technical quality specifications
• Segment recorded content as per the commercials and on-air promotions schedule
• Perform encoding and transcoding on ingested content for linear media operations
• Assign unique asset tags, watermarks and content metadata to each file in accordance with media asset management guidelines
• Store each version of the media file at the appropriate location in the media asset management database
• Enforce workplace safety and health norms while performing duties

Execute playout and transmission operations

• Retrieve content from the media asset management database for playback
• Execute playback for scheduled content as per the playlist from programme planning and scheduling
• Switch between live and recorded programming, commercials and on-air promotions in accordance 
with schedules maintaining on-air continuity
• Monitor transmission uplink to ensure smooth transmission
• Resolve 'missing materials' as per the channel schedule by collaborating with the programme planning, 
scheduling and advertisement sales teams
• Generate as-run log for commercials to be used by the advertisement sales team for billing purposes
• Monitor on-air output to resolve issues that may arise in signals, audio or video quality
• Execute first level signal recovery to restore programme back on air in case of any unexpected signal disruption

Execute distribution operations

• Configure systems for video over fibre and internet protocol (IP) streaming platforms
• Execute service distribution by providing conditional access to customers over digital satellite, fibre networks and IP networks
• Add new customer credentials to conditional access systems for the purpose of distribution

Improve performance of media operations

• Prepare periodic linear media operations reports for management updates
• Track key linear media operations metrics to evaluate performance of linear media operations
• Identify recurrent issues in linear media systems and equipment by tracking performance parameters
• Improve linear media performance by recommending appropriate solutions to handle linear media equipment 
and systems with recurrent issues

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