Manager - Linear Media Operations
The Manager - Linear Media Operations manages linear media operations for linear platforms by developing and monitoring processes, allocating tasks to the team, ensuring on-air continuity and evaluating and improving performance. He/She is also responsible for identifying the scope to enhance the efficiencies of the linear media operations through automation or process optimization. He manages the team involved in maintaining continuity of linear media operations. He has to be aware of all processes and operations of linear media operations and ensures that the linear media operations team is always alert to any system faults or anomalies. He ought to be proficient at people management to guide his team in executing operations effectively. He is also required to be effective at planning and organizing as well as managing stakeholders.
Skills and Competencies
Technical Skills & Competencies
Generic Skills & Competencies
Critical Work Functions and Key Tasks
• Contribute to the development of current and future linear media operations strategy
• Develop operating plans for linear media operations including goals, focus areas and key metrics
• Prepare the operations budget for linear media operations
• Assist in developing contingency plans and equipment redundancies to minimise loss of service from technical failure
• Plan linear media operations processes in compliance with applicable regulatory norms and service requirements
• Develop optimised processes for linear media operations including ingest, playout and transmission operations
• Develop standard operating procedures (SOPs) for all linear media operations to guide the linear media operations team
• Allocate roles and responsibilities to the linear media operations team
• Monitor linear media operations for smooth functioning of ingest, playout, transmission and distribution systems
• Ensure on-air continuity by liaising with the relevant departments
• Troubleshoot any technical issues that may impact linear media continuity by collaborating with the linear media infrastructure team
• Monitor team adherence to workplace safety and health norms
• Analyse internal service level agreements (SLAs) and performance metrics to evaluate performance of linear media operations
• Engage linear media infrastructure team and vendors during major breakdowns for developing supportable solutions
• Develop measures to improve performance of linear media operations
• Review linear media equipment and infrastructure to recommend upgrades
• Drive the automation plan for highly repetitive or manual processes to improve the efficiency and performance
of linear media operations
• Communicate common goals, direction and accountability among staff
• Develop staff by coaching, mentoring and career discussions
• Exhibit effective performance management practices within department in accordance with organisational policies and procedures
• Monitor budgets, forecasting, work allocations and staffing of the various departments