MehnaTi

Telecommunications Equipment Installers and Repairers, Except Line Installers

Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

Sample of reported job titles:
Broadband Technician, Central Office Technician, Combination Technician, Customer Service Technician (CST), Field Technician, Install and Repair Technician, Installer, Outside Plant Technician, Service Technician, Telecommunications Technician

Occupation-Specific Information

Tasks

  • Note differences in wire and cable colors so that work can be performed correctly.
  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  • Drive crew trucks to and from work areas.
  • Inspect equipment on a regular basis to ensure proper functioning.

Technology Skills

  • Analytical or scientific software:Fluke ClearSight Analyzer
    ,    Fluke Networks TechAdvisor Field Access System
  • Communications server software:IBM Domino
  • Expert system software:Fluke Networks Fluke TechEXPERT
  • Industrial control software:Supervisory control and data acquisition SCADA software
  • Internet protocol IP multimedia subsystem software:Voice over internet protocol VoIP system software

Occupational Requirements

Work Activities

  • Working with Computers:Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
  • Operating Vehicles, Mechanized Devices, or Equipment:Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
  • Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Detailed Work Activities

  • Adjust equipment to ensure optimal performance.
  • Advise others on issues related to repairs, installation, or equipment design.
  • Analyze test or performance data to assess equipment operation.
  • Assemble electrical components, subsystems, or systems.
  • Clean equipment, parts, or tools to repair or maintain them in good working order.

Work Context

  • In an Enclosed Vehicle or Equipment:88% responded"Every day"
  • Frequency of Decision Making:81% responded"Every day"
  • Telephone:79% responded"Every day"
  • Electronic Mail:79% responded"Every day"
  • Contact With Others:73% responded"Constant contact with others"

Worker Requirements

Skills

  • Repairing:Repairing machines or systems using the needed tools.
  • Troubleshooting:Determining causes of operating errors and deciding what to do about it.
  • Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Operations Monitoring:Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Quality Control Analysis:Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Knowledge

  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Telecommunications:Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Computers and Electronics:Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics:Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 43%
    High School Diploma - or the equivalent (for example, GED)
  • 21%
    Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
  • 10%
    Some College Courses
  • 8%
    Associate's Degree (or other 2-year degree)

Worker Characteristics

Abilities

  • Near Vision:The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Visual Color Discrimination:The ability to match or detect differences between colors, including shades of color and brightness.
  • Arm-Hand Steadiness:The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

Interests

  • Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Investigative:Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Values

  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Working Conditions:Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Work Styles

  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity:Job requires being honest and ethical.
  • Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
  • Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Adaptability/Flexibility:Job requires being open to change (positive or negative) and to considerable variety in the workplace.
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