First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.

Sample of reported job titles:
Floor Supervisor, Maintenance Supervisor, Parts Manager, Receiving Manager, Receiving Supervisor, Shipping Manager, Shipping Supervisor, Terminal Operations Manager

Occupation-Specific Information

Tasks

  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
  • Collaborate with workers and managers to solve work-related problems.
  • Review work throughout the work process and at completion to ensure that it has been performed properly.
  • Transmit and explain work orders to laborers.
  • Check specifications of materials loaded or unloaded against information contained in work orders.

Technology Skills

  • Calendar and scheduling software:Employee scheduling software
  • Data base user interface and query software:Microsoft Access
    ,
    Oracle software
  • Electronic mail software:Microsoft Outlook
  • Enterprise resource planning ERP software:Enterprise resource planning ERP software
    ,
    Sage ERP Accpac
    ,
    SAP business and customer relations management software
  • Inventory management software:Inventory control software
    ,
    Warehouse management system WMS

Occupational Requirements

Work Activities

  • Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coordinating the Work and Activities of Others:Getting members of a group to work together to accomplish tasks.
  • Training and Teaching Others:Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Organizing, Planning, and Prioritizing Work:Developing specific goals and plans to prioritize, organize, and accomplish your work.

Detailed Work Activities

  • Acquire supplies or equipment.
  • Direct material handling or moving activities.
  • Estimate technical or resource requirements for development or production projects.
  • Evaluate performance of applicants, trainees, or employees.
  • Explain regulations, policies, or procedures.

Work Context

  • Face-to-Face Discussions:97% responded"Every day"
  • Telephone:95% responded"Every day"
  • Electronic Mail:95% responded"Every day"
  • Work With Work Group or Team:94% responded"Extremely important"
  • Contact With Others:92% responded"Constant contact with others"

Worker Requirements

Skills

  • Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination:Adjusting actions in relation to others' actions.
  • Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Speaking:Talking to others to convey information effectively.
  • Management of Personnel Resources:Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

  • Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Transportation:Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Public Safety and Security:Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Production and Processing:Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 62%
    High School Diploma - or the equivalent (for example, GED)
  • 15%
    Bachelor's Degree
  • 12%
    Some College Courses
  • 10%
    Less than a High School Diploma

Worker Characteristics

Abilities

  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
  • Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Speech Clarity:The ability to speak clearly so others can understand you.

Interests

  • Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Values

  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Work Styles

  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity:Job requires being honest and ethical.
  • Leadership:Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
  • Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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