MehnaTi

First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Sample of reported job titles:
Building Services Supervisor, Buildings and Grounds Supervisor, Custodian Supervisor, Environmental Services Supervisor (EVS), Executive Housekeeper, Housekeeping Supervisor, Janitorial Supervisor, Laundry Supervisor, Maintenance Supervisor

Occupation-Specific Information

Tasks

  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.

Technology Skills

  • Data base user interface and query software:Facility use software
    ,    Microsoft Access
  • Electronic mail software:Email software
    ,    Microsoft Outlook
  • Enterprise resource planning ERP software:SAP business and customer relations management software
  • Facilities management software:Computerized maintenance management system CMMS
  • Helpdesk or call center software:Help desk software

Occupational Requirements

Work Activities

  • Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coordinating the Work and Activities of Others:Getting members of a group to work together to accomplish tasks.
  • Guiding, Directing, and Motivating Subordinates:Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Inspecting Equipment, Structures, or Materials:Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Training and Teaching Others:Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Detailed Work Activities

  • Arrange maintenance activities.
  • Clean facilities or sites.
  • Confer with coworkers to coordinate maintenance or cleaning activities.
  • Determine resource needs.
  • Distribute supplies to workers.

Work Context

  • Face-to-Face Discussions:84% responded"Every day"
  • Electronic Mail:78% responded"Every day"
  • Indoors, Environmentally Controlled:77% responded"Every day"
  • Telephone:76% responded"Every day"
  • Responsibility for Outcomes and Results:66% responded"Very high responsibility"

Worker Requirements

Skills

  • Management of Personnel Resources:Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Coordination:Adjusting actions in relation to others' actions.
  • Monitoring:Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking:Talking to others to convey information effectively.
  • Time Management:Managing one's own time and the time of others.

Knowledge

  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Education and Training:Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Public Safety and Security:Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 43%
    High School Diploma - or the equivalent (for example, GED)
  • 19%
    Some College Courses
  • 14%
    Associate's Degree (or other 2-year degree)
  • 12%
    Bachelor's Degree
  • 8%
    Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)

Worker Characteristics

Abilities

  • Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Information Ordering:The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision:The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Interests

  • Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Values

  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Working Conditions:Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Work Styles

  • Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Leadership:Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity:Job requires being honest and ethical.
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