MehnaTi

First-Line Supervisors of Food Preparation and Serving Workers

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

Sample of reported job titles:
Cafeteria Manager, Dietary Supervisor, Food and Nutrition Services Supervisor, Food Production Supervisor, Food Service Director, Food Service Manager, Food Service Supervisor, Kitchen Manager, Kitchen Supervisor

Occupation-Specific Information

Tasks

  • Compile and balance cash receipts at the end of the day or shift.
  • Resolve customer complaints regarding food service.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

Technology Skills

  • Accounting software:Compeat Restaurant Accounting Systems
    ,    CostGuard
    ,    Sage 50 Accounting
  • Calendar and scheduling software:Staff scheduling software
  • Communications server software:IBM Domino
  • Computer based training software:Quizlet
  • Data base user interface and query software:CaterPro
    ,    CBORD Foodservice Suite

Occupational Requirements

Work Activities

  • Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Training and Teaching Others:Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
  • Guiding, Directing, and Motivating Subordinates:Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Identifying Objects, Actions, and Events:Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Detailed Work Activities

  • Assist customers with seating arrangements.
  • Balance receipts.
  • Clean food preparation areas, facilities, or equipment.
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Coordinate activities of food service staff.

Work Context

  • Indoors, Environmentally Controlled:99% responded"Every day"
  • Contact With Others:85% responded"Constant contact with others"
  • Physical Proximity:82% responded"Very close (near touching)"
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets:81% responded"Every day"
  • Deal With External Customers:79% responded"Extremely important"

Worker Requirements

Skills

  • Coordination:Adjusting actions in relation to others' actions.
  • Monitoring:Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking:Talking to others to convey information effectively.
  • Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation:Actively looking for ways to help people.

Knowledge

  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Food Production:Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
  • Production and Processing:Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Personnel and Human Resources:Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 44%
    High School Diploma - or the equivalent (for example, GED)
  • 37%
    Less than a High School Diploma
  • 10%
    Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
  • 7%
    Associate's Degree (or other 2-year degree)

Worker Characteristics

Abilities

  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
  • Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Speech Clarity:The ability to speak clearly so others can understand you.

Interests

  • Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Values

  • Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Work Styles

  • Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Leadership:Job requires a willingness to lead, take charge, and offer opinions and direction.
Get yourself a new skill

In this Path

Track1
Analytical Skills
Decision Making
Our lives are but an endless series of making decisions; we as people might have to take hundreds -...
Read more
Salalem
Problem Solving
كلُ مشكلةٍ تشبهُ البابَ الكبيرَ، وبالتأكيدِ هناك حلٌ يمثلُ المفتاحَ الصغيرَ الذي يمكنكَ من فتحِهِ بس...
Read more
Salalem
Track2
Microsoft Office Set
Microsoft Excel
This course is designed to take you from Zero to Hero on Excel, and make your accounting job and req...
Read more
Filtered AI
Microsoft Word
Word is not just for writing plain text; and this is why this course is here to guide you through ev...
Read more
Intellezy Learning