MehnaTi

First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

Sample of reported job titles:
Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Customer Service Manager, Customer Service Supervisor, Office Coordinator, Office Manager, Office Supervisor, Staff Services Manager

Occupation-Specific Information

Tasks

  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Technology Skills

  • Access software:Citrix cloud computing software
  • Accounting software:Bookkeeping software
    ,    Fund accounting software
    ,    Intuit QuickBooks
    ,    Quicken
    ,    Sage 50 Accounting
    ,    Tax software
  • Analytical or scientific software:IBM SPSS Statistics
    ,    Minitab
  • Business intelligence and data analysis software:IBM Cognos Impromptu
    ,    MicroStrategy
    ,    Qlik Tech QlikView
    ,    Tableau
  • Calendar and scheduling software:Work scheduling software

Occupational Requirements

Work Activities

  • Working with Computers:Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Processing Information:Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Detailed Work Activities

  • Administer personnel recruitment or hiring activities.
  • Analyze financial information.
  • Calculate financial data.
  • Compile data or documentation.
  • Confer with coworkers to coordinate work activities.

Work Context

  • Telephone:98% responded"Every day"
  • Face-to-Face Discussions:96% responded"Every day"
  • Electronic Mail:89% responded"Every day"
  • Contact With Others:74% responded"Constant contact with others"
  • Indoors, Environmentally Controlled:70% responded"Every day"

Worker Requirements

Skills

  • Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination:Adjusting actions in relation to others' actions.
  • Monitoring:Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension:Understanding written sentences and paragraphs in work-related documents.
  • Social Perceptiveness:Being aware of others' reactions and understanding why they react as they do.

Knowledge

  • Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • Computers and Electronics:Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 45%
    Bachelor's Degree
  • 23%
    High School Diploma - or the equivalent (for example, GED)
  • 20%
    Some College Courses
  • 10%
    Associate's Degree (or other 2-year degree)

Worker Characteristics

Abilities

  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension:The ability to read and understand information and ideas presented in writing.
  • Speech Clarity:The ability to speak clearly so others can understand you.
  • Speech Recognition:The ability to identify and understand the speech of another person.

Interests

  • Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Values

  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Work Styles

  • Integrity:Job requires being honest and ethical.
  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Leadership:Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
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