MehnaTi

First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

Sample of reported job titles:
Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor

Occupation-Specific Information

Tasks

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.

Technology Skills

  • Calendar and scheduling software:Work scheduling software
  • Electronic mail software:Microsoft Outlook
  • Internet browser software:Web browser software
  • Inventory management software:Inventory management systems
  • Office suite software:Microsoft Office

Occupational Requirements

Work Activities

  • Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships:Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Organizing, Planning, and Prioritizing Work:Developing specific goals and plans to prioritize, organize, and accomplish your work.

Detailed Work Activities

  • Assign duties or work schedules to employees.
  • Evaluate employee performance.
  • Explain regulations, policies, or procedures.
  • Inspect equipment to ensure proper functioning.
  • Inspect facilities.

Work Context

  • Contact With Others:97% responded"Constant contact with others"
  • Indoors, Environmentally Controlled:93% responded"Every day"
  • Telephone:86% responded"Every day"
  • Face-to-Face Discussions:83% responded"Every day"
  • Work With Work Group or Team:74% responded"Extremely important"

Worker Requirements

Skills

  • Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Management of Personnel Resources:Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Social Perceptiveness:Being aware of others' reactions and understanding why they react as they do.
  • Speaking:Talking to others to convey information effectively.

Knowledge

  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Education and Training:Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Personnel and Human Resources:Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 34%
    Bachelor's Degree
  • 22%
    Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
  • 17%
    Associate's Degree (or other 2-year degree)
  • 17%
    Less than a High School Diploma
  • 10%
    High School Diploma - or the equivalent (for example, GED)

Worker Characteristics

Abilities

  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Written Comprehension:The ability to read and understand information and ideas presented in writing.
  • Speech Clarity:The ability to speak clearly so others can understand you.

Interests

  • Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Values

  • Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Work Styles

  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
  • Concern for Others:Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Integrity:Job requires being honest and ethical.
  • Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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