Parts Salespersons
Sell spare and replacement parts and equipment in repair shop or parts store.
Sample of reported job titles:
Parts Advisor, Parts Clerk, Parts Consultant, Parts Counter Sales Person, Parts Counterperson, Parts Person, Parts Salesman, Parts Salesperson, Parts Specialist
Occupation-Specific Information
Tasks
- Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Receive and fill telephone orders for parts.
- Prepare sales slips or sales contracts.
- Receive payment or obtain credit authorization.
Technology Skills
- Customer relationship management CRM software:Customer information databases
- Document management software:Adobe Systems Adobe Acrobat
- Electronic mail software:Microsoft Outlook
- Enterprise resource planning ERP software:SAP business and customer relations management software
- Graphics or photo imaging software:SmugMug Flickr
Occupational Requirements
Work Activities
- Working with Computers:Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with People Outside the Organization:Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Selling or Influencing Others:Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Performing for or Working Directly with the Public:Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Detailed Work Activities
- Advise customers on the use of products or services.
- Analyze shipping information to make routing decisions.
- Arrange delivery of goods or services.
- Calculate shipping costs.
- Clean work areas.
Work Context
- Telephone:100% responded"Every day"
- Contact With Others:95% responded"Constant contact with others"
- Deal With External Customers:94% responded"Extremely important"
- Work With Work Group or Team:74% responded"Extremely important"
- Face-to-Face Discussions:70% responded"Every day"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking:Talking to others to convey information effectively.
- Reading Comprehension:Understanding written sentences and paragraphs in work-related documents.
- Service Orientation:Actively looking for ways to help people.
- Persuasion:Persuading others to change their minds or behavior.
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sales and Marketing:Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mechanical:Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 70%High School Diploma - or the equivalent (for example, GED)
- 13%Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
- 9%Associate's Degree (or other 2-year degree)
- 7%Less than a High School Diploma
Worker Characteristics
Abilities
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension:The ability to read and understand information and ideas presented in writing.
- Near Vision:The ability to see details at close range (within a few feet of the observer).
- Speech Clarity:The ability to speak clearly so others can understand you.
Interests
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Work Values
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Work Styles
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Integrity:Job requires being honest and ethical.
- Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others:Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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