Spa Managers
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Sample of reported job titles:
Massage Department Manager, Salon Manager, Spa and Guest Experience Director, Spa Director, Spa Manager
Occupation-Specific Information
Tasks
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- Plan or direct spa services and programs.
- Train staff in the use or sale of products, programs, or activities.
- Assess employee performance and suggest ways to improve work.
- Check spa equipment to ensure proper functioning.
Technology Skills
- Data base user interface and query software:Bizlink Salon Manager,Booker Software SpaBooker,ClienTrak!,CRIMPERS Management Software CRIMPERS Salon Software,CSI Software Spa Management,DaySmart Software Salon Iris,Elite Software Elite Salon & Spa Management,Envision Salon,Floydware Rosy,Innovative Business Computer Solutions Spa/Salon Manager,intelligenz Solutions intelliSpa,Leprechaun Spa and Salon Software,ManageMySpa,MIKAL SMS,Milano Spa,Millennium SpaSalon,MINDBODY business management software,Neill Technologies SpaBiz,PAR Technology SpaSoft,ProSolutions Software Transcend,Rogers Software Development SuperSalon,Shortcuts Software Shortcuts Spa,SpaGuru,Syntec Systems Insight
- Electronic mail software:Microsoft Outlook
- Human resources software:Elite Software Elite Salon & Spa Payroll,Oracle Taleo
- Instant messaging software:Twitter
- Internet browser software:Web browser software
Occupational Requirements
Work Activities
- Monitoring Processes, Materials, or Surroundings:Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Assisting and Caring for Others:Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Establishing and Maintaining Interpersonal Relationships:Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Resolving Conflicts and Negotiating with Others:Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Detailed Work Activities
- Arrange facility schedules.
- Assign duties or work schedules to employees.
- Develop plans for programs or services.
- Evaluate employee performance.
- Inspect equipment to ensure proper functioning.
Work Context
- Contact With Others:100% responded"Constant contact with others"
- Face-to-Face Discussions:97% responded"Every day"
- Telephone:90% responded"Every day"
- Work With Work Group or Team:83% responded"Extremely important"
- Deal With External Customers:83% responded"Extremely important"
Worker Requirements
Skills
- Coordination:Adjusting actions in relation to others' actions.
- Monitoring:Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking:Talking to others to convey information effectively.
- Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Management of Personnel Resources:Motivating, developing, and directing people as they work, identifying the best people for the job.
Knowledge
- Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Education and Training:Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 25%Associate's Degree (or other 2-year degree)
Worker Characteristics
Abilities
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.
- Speech Clarity:The ability to speak clearly so others can understand you.
Interests
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Work Values
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Achievement:Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Work Styles
- Integrity:Job requires being honest and ethical.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others:Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Initiative:Job requires a willingness to take on responsibilities and challenges.
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