Waiters and Waitresses

Take orders and serve food and beverages to patrons at tables in dining establishment.

Sample of reported job titles:

Banquet Server, Buffet Server, Cocktail Server, Food Runner, Food Server, Restaurant Server, Server, Waiter, Waitress, Waitstaff

Occupation-Specific Information

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Take orders from patrons for food or beverages.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public:Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships:Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others:Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation:Actively looking for ways to help people.
Speaking:Talking to others to convey information effectively.
Social Perceptiveness:Being aware of others' reactions and understanding why they react as they do.
Coordination:Adjusting actions in relation to others' actions.

Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing:Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Food Production:Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

How much education does a new hire need to perform a job in this occupation? Respondents said:

Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity:The ability to speak clearly so others can understand you.
Speech Recognition:The ability to identify and understand the speech of another person.
Near Vision:The ability to see details at close range (within a few feet of the observer).

Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Achievement:Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
Self-Control:Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

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