Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Sample of reported job titles:
Aircraft Dispatcher, Charter Coordinator, City Dispatcher, Dispatcher (Dispatch), Mine Dispatcher, Paratransit Dispatcher, School Bus Dispatcher, Taxi Dispatcher, Train Dispatcher, Truck Dispatcher
Occupation-Specific Information
Tasks
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Arrange for necessary repairs to restore service and schedules.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Prepare daily work and run schedules.
Technology Skills
- Aviation ground support software:Bornemann Associates Flight Plan,Sabre travel agent software
- Calendar and scheduling software:Scheduling software
- Computer aided design CAD software:Computer aided design CAD software
- Customer relationship management CRM software:Command Alkon COMMANDconcrete,Digital Gateway e-automate
- Data base reporting software:Locomotive distribution software
Occupational Requirements
Work Activities
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Identifying Objects, Actions, and Events:Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Working with Computers:Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Detailed Work Activities
- Coordinate operational activities.
- Distribute materials to employees or customers.
- Maintain operational records.
- Operate communications equipment or systems.
- Order materials, supplies, or equipment.
Work Context
- Telephone:100% responded"Every day"
- Face-to-Face Discussions:98% responded"Every day"
- Contact With Others:92% responded"Constant contact with others"
- Frequency of Decision Making:91% responded"Every day"
- Electronic Mail:83% responded"Every day"
Worker Requirements
Skills
- Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking:Talking to others to convey information effectively.
- Coordination:Adjusting actions in relation to others' actions.
- Monitoring:Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension:Understanding written sentences and paragraphs in work-related documents.
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Public Safety and Security:Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 47%High School Diploma - or the equivalent (for example, GED)
- 26%Some College Courses
- 8%Associate's Degree (or other 2-year degree)
- 7%Bachelor's Degree
- 7%Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
Worker Characteristics
Abilities
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity:The ability to speak clearly so others can understand you.
- Speech Recognition:The ability to identify and understand the speech of another person.
- Deductive Reasoning:The ability to apply general rules to specific problems to produce answers that make sense.
Interests
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Realistic:Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Work Values
- Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions:Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Work Styles
- Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Leadership:Job requires a willingness to lead, take charge, and offer opinions and direction.
- Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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