MehnaTi

First-Line Supervisors of Retail Sales Workers

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Sample of reported job titles:
Bakery Manager, Delicatessen Manager, Department Manager, Department Supervisor, Grocery Manager, Key Carrier, Meat Department Manager, Parts Sales Manager, Shift Manager, Store Manager

Occupation-Specific Information

Tasks

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assign employees to specific duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.

Technology Skills

  • Accounting software:Sage 50 Accounting
  • Analytical or scientific software:IBM SPSS Statistics
    ,    Minitab
    ,    SAS statistical software
    ,    StataCorp Stata
  • Business intelligence and data analysis software:IBM Cognos Impromptu
    ,    MicroStrategy
    ,    Oracle Business Intelligence Enterprise Edition
    ,    Qlik Tech QlikView
    ,    Tableau
  • Calendar and scheduling software:Qualitech Solutions Dynamic Scheduling
    ,    Scheduling software
    ,    TimeTrak Systems SchedTrak
  • Cloud-based data access and sharing software:Google Drive
    ,    Microsoft SharePoint

Occupational Requirements

Work Activities

  • Training and Teaching Others:Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Performing for or Working Directly with the Public:Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
  • Coaching and Developing Others:Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Resolving Conflicts and Negotiating with Others:Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Detailed Work Activities

  • Answer customer questions about goods or services.
  • Assign duties or work schedules to employees.
  • Authorize financial actions.
  • Clean work areas.
  • Coordinate sales campaigns.

Work Context

  • Face-to-Face Discussions:97% responded"Every day"
  • Contact With Others:85% responded"Constant contact with others"
  • Indoors, Environmentally Controlled:85% responded"Every day"
  • Work With Work Group or Team:78% responded"Extremely important"
  • Telephone:74% responded"Every day"

Worker Requirements

Skills

  • Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation:Actively looking for ways to help people.
  • Speaking:Talking to others to convey information effectively.
  • Coordination:Adjusting actions in relation to others' actions.
  • Critical Thinking:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Knowledge

  • Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and Marketing:Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Education and Training:Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:
  • 52%
    High School Diploma - or the equivalent (for example, GED)
  • 19%
    Associate's Degree (or other 2-year degree)
  • 14%
    Less than a High School Diploma
  • 9%
    Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)

Worker Characteristics

Abilities

  • Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity:The ability to speak clearly so others can understand you.
  • Speech Recognition:The ability to identify and understand the speech of another person.
  • Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Interests

  • Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Social:Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Values

  • Independence:Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Work Styles

  • Integrity:Job requires being honest and ethical.
  • Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Leadership:Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Get yourself a new skill

In this Path

Track1
Analytical Skills
Decision Making
Our lives are but an endless series of making decisions; we as people might have to take hundreds -...
Read more
Salalem
Problem Solving
كلُ مشكلةٍ تشبهُ البابَ الكبيرَ، وبالتأكيدِ هناك حلٌ يمثلُ المفتاحَ الصغيرَ الذي يمكنكَ من فتحِهِ بس...
Read more
Salalem
Track2
Microsoft Office Set
Microsoft Excel
This course is designed to take you from Zero to Hero on Excel, and make your accounting job and req...
Read more
Filtered AI
Microsoft Word
Word is not just for writing plain text; and this is why this course is here to guide you through ev...
Read more
Intellezy Learning