Freight Forwarders
Research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.
Sample of reported job titles:
Air Export Agent, Air Export Coordinator, Export Coordinator, Ocean Export Coordinator, Ocean Forwarder, Relocation Coordinator, Route Specialist, Special Services Agent
Occupation-Specific Information
Tasks
- Select shipment routes, based on nature of goods shipped, transit times, or security needs.
- Determine efficient and cost-effective methods of moving goods from one location to another.
- Reserve necessary space on ships, aircraft, trains, or trucks.
- Arrange delivery or storage of goods at destinations.
- Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies.
Technology Skills
- Compliance software:IES Ecellerate,QuestaWeb TradeMaster QW
- Data base user interface and query software:AESDirect
- Electronic mail software:Email software,Microsoft Outlook
- Enterprise resource planning ERP software:Manufacturing resource planning MRP software,Oracle JD Edwards EnterpriseOne,SAP business and customer relations management software
- Industrial control software:Package tracking software
Occupational Requirements
Work Activities
- Getting Information:Observing, receiving, and otherwise obtaining information from all relevant sources.
- Working with Computers:Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with Supervisors, Peers, or Subordinates:Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems:Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with People Outside the Organization:Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Detailed Work Activities
- Analyze shipping information to make routing decisions.
- Arrange insurance coverage.
- Assist individuals with paperwork.
- Calculate shipping costs.
- Complete documentation required by programs or regulations.
Work Context
- Telephone:100% responded"Every day"
- Electronic Mail:96% responded"Every day"
- Contact With Others:83% responded"Constant contact with others"
- Time Pressure:78% responded"Every day"
- Frequency of Decision Making:76% responded"Every day"
Worker Requirements
Skills
- Coordination:Adjusting actions in relation to others' actions.
- Monitoring:Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension:Understanding written sentences and paragraphs in work-related documents.
- Service Orientation:Actively looking for ways to help people.
- Speaking:Talking to others to convey information effectively.
Knowledge
- Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Transportation:Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administrative:Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Geography:Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
- 45%High School Diploma - or the equivalent (for example, GED)
- 21%Bachelor's Degree
- 21%Some College Courses
- 12%Associate's Degree (or other 2-year degree)
Worker Characteristics
Abilities
- Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension:The ability to read and understand information and ideas presented in writing.
- Information Ordering:The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Interests
- Conventional:Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising:Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Work Values
- Support:Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships:Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions:Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Work Styles
- Attention to Detail:Job requires being careful about detail and thorough in completing work tasks.
- Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Dependability:Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity:Job requires being honest and ethical.
- Cooperation:Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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